chapter 5

  Organizational structure
 -Organizational employees must work closely together to develop strategic initiatives that create competitive advantage
 - Ethics and security are two fundamental building blocks that organizations must based their   businesses upon

·        IT Roles and Responsibilities
ü  Chief Information Officer (CIO) – oversees all users of IT and ensures the strategic alignment of IT with business goals and objectives.
  Broad CIO function include :
-         Manager : ensuring the delivery of all IT projects, on time and within budget
-         Leader : ensuring the strategic vision of IT is in line with the strategic vision of the organization
-         Communicator : building and maintaining strong executive relationship
  Chief Technology Officer (CTO) – responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT
 Chief Security Officer (CSO) – responsible for ensuring the security of IT systems
 -   Chief Privacy Officer (CPO) – responsible for ensuring the ethical and legal use of information
  Chief Knowledge Officer (CKO) – responsible for collecting, maintaining and distributing the organization knowledge

·        The Gap Between Business Personnel and IT Personnel
  Business personnel possess expertise in functional areas such as marketing, accounting and sales
  IT personnel have the technology expertise
  This typically causes a communication gap between the business personnel and IT personnel
·        Improving Communication
  Business personnel must seek to increase their understanding of IT
  IT personnel must seek to increase their understanding of the business
  It is the responsibility of the CIO to ensure effective communication

·        Organizational Fundamental Ethics and Security
  The principle and standard that guide our behavior toward other people
  Privacy is a major ethical issue :
-         Privacy : the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your concern
 Issues affected by technology advances :
-         Intellectual property : intangible creative work that is embodied in physical form
-         Copyright : the legal protection afforded and expression of an idea, such as a song, video game and some types of proprietary document
-         Fair use doctrine : in certain situations, it is legal to use copyrighted material
-         Pirated software : the unauthorized use, duplication, distribution or sale of copyright software
-         Counterfeit software : software that is manufactured to look like the real thing and sold as such

·        Primary Reasons Privacy Issues Reduce Trust for Business
 Loss of personal privacy is a top concern for Americans in the 21st century
  Among Internet users, 37 percent would be “a lot” more inclined to purchase a product on a website that had a privacy policy
 Privacy/ security is the number one factor that would convert Internet researchers into Internet buyers

           SECURITY :
  Information Security : the protection of information from accidental or intentional misuse by person inside or outside an organization

Syaireen Shafiq,

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